1. All technology related issues must first be e-mailed to your building tech.
   
   
2. The building tech will submit an online incident using our new district helpdesk software.
    
   
3. Once your incident is submitted, the building tech will receive an automatic email message stating that your issue has been successfully entered into the helpdesk system.
   
   
4. Once the Technology Department has fixed the problem, we will mark the incident as CLOSED in the helpdesk system.
   

NOTE: When your incident is CLOSED, whether by your building tech or the Technology Department, another automatic e-mail message will be sent letting you or your building tech know the issue has been successfully completed.

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